The Human Voice in Marketing
April 5, 2025 /

Advice on AI and Content Creation for Marketers.
The use of artificial intelligence in marketing has changed the way we promote products and services, yet AI-generated content often feels generic, uninspired, and robotic. It lacks the nuance, empathy, and creativity that resonates with consumers. Marketers need to use artificial intelligence to gather insights and generate ideas that inspire human-led creativity instead of relying on it solely for content creation. Here are my thoughts on this subject.
Use AI to Enhance, Not Replace.
AI is a powerful tool, but it shouldn’t replace the human voice in marketing, it should enhance it. Marketers need to think of it as a creative assistant. It should be used to handle data analysis, predict trends, and automate repetitive tasks to free up marketers to focus on what they do best… crafting narratives and connecting emotionally with audiences.
Audiences Crave Authenticity.
Customers want to engage with brands that share their values and speak to them on a personal level. While AI can personalize content, it struggles to capture the intricacies of human emotion and individuality. Marketers need to combine AI-driven insights with authentic storytelling to craft messages that reflect the brand’s personality, values, and mission. Essentially, AI can help to identify what matters most to your audience, but humans should do the storytelling.
Campaign Creativity is a Human.
AI excels at patterns, but creativity is human-driven. To ensure marketing content stands out, creativity needs to be a part of the process. Using AI to generate concepts or analyze competitors is great, but it’s important to use humans to generate and experiment with new concepts and innovative campaigns. Creativity is what turns ordinary campaigns into extraordinary experiences.
A Voice in the Sea of Sameness.
AI might be able to mimic human language, but it can’t replicate the depth, emotion, and authenticity of a true human voice. Marketers need to maintain brand voice while creating content that’s personal and relatable. A check-in process needs to be put in place to ensure this a priority and continually monitored. Audiences connect with brands that feel human.
Balancing the Data
AI is best used to understand consumer behavior, predict trends, and segment audiences, but always let creativity drive the narrative. Data alone isn’t enough to captivate audiences. Let AI do all the heavy lifting. The real magic happens when balancing data-driven insights with imaginative thinking. Data informs decisions, it’s the humans behind the tool who contribute to marketing success.
Simply put, marketers relying on AI for content creation are doing their brands a disservice.
About the Author
Deanna White is a Brand Management Consultant, a Professor and leads the Marketing Management – Digital Media program at Lambton College Ottawa as Program Coordinator. Deanna is the first of 20 recipients in Canada to obtain Chartered Marketer designation, Executive Advanced Standing by the Canadian Marketing Association and sits on the CMA Customer Experience (CX) Council.
Working with national brands, she has been leading marketing departments at the executive level as Director of Marketing for over two decades. Deanna is best known for driving brand awareness, increasing audience engagement and creating deeper customer relationships.
DeannaWhite.ca – Brand Marketer
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